+60 employees
Milan, Italy
Ticket categorization
Emotion Analysis
AI-based data collection
Intelligent routing
Spam content archiving
Non-relevant content archiving for CS
Trend and topic analysis
Integration with Salesforce
Manual identification or request of the "supply point" from customers, extending managing time.
Lack of data automation, requiring agents to request missing information from customers, slowing down service operations.
Inefficient request categorization, preventing a structured analysis of internal processes.
Limited emotion analysis, making it difficult to prioritize sensitive issues and identify critical areas in customer interactions.
The integration of Stip AI has transformed NeN’s request management, automating the most critical steps of the process:
Automated categorization: AI analyzes and classifies requests in real time, eliminating manual sorting.
Emotion analysis: Identifies critical process areas, customer sentiment, and priority cases.
Automated request for missing datas: If a request lacks essential information, Stip AI automatically asks the customer for additional details.
Automatic recognition: AI detects in real time the specific energy supply type referenced in the request.
Intelligent routing: Requests are assigned to the most qualified team in real time.
Topic analysis: AI recognizes trends and recurring issues, providing strategic insights for service improvement.
Follow-up detection: Stip AI identifies follow-ups to previous requests and automatically links them to the correct customer.
Spam detection and automatic closure: Non-relevant requests are identified and handled without agent intervention.
Following the success of email automation, NeN is expanding Stip AI to WhatsApp and phone channels. This will enable:
Faster and more direct customer support through instant messaging and voice channels.
Increased automation of requests, further reducing agent workload.
A seamless and personalized customer experience across multiple touchpoints.
Optimized and fully monitored multichannel management.
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