Food & Beverage

Lavazza enhances social media efficiency by 75% using Stip AI’s dynamic content moderation feature

Learn how Lavazza leverages Stip AI’s advanced moderation tools to automate social media management and boost engagement.

Industry:

Food & beverage

Company size:

4,000+ employees

Location:

Italy & global operations

Core features:

content moderation

multilingual platform

Challenge

As a global brand, Lavazza required an efficient content moderation solution to manage huge volumes of interactions with its customers, especially on social media. Sorting through every comment and message for relevancy delayed response times and decreased efficiency, creating a need for an automation that could handle this complex sorting process.

Solution

Stip AI’s dynamic content moderation feature provided Lavazza with the precision to differentiate between inquiries needing support and those that did not, achieving:

Automated moderation of non relevant content: Stip AI’s algorithms automatically identify and archive spam, irrelevant, or non-support messages.

Effective routing of relevant content: relevant inquiries are flagged for attention, allowing Lavazza’s customer support to focus only on valuable interactions.

Privacy-policy compliance: ensuring sensitive content is flagged and securely archived.

Results

75%

reduction in manual processing: automating content moderation and filtering improved moderation efficiency, drastically cutting down the volume of content that needed review.

99%

accuracy in content filtering: high-precision AI enables Lavazza to maintain brand consistency and quality across many channels and several languages.

boosted engagement and responsiveness: Lavazza’s global team responds more quickly and effectively, improving overall social media interactions.

Technical insight – dynamic content moderation

Stip AI’s tool distinguishes relevant content from non-relevant by analyzing interaction patterns and relevance to customer service needs. It also automatically archives every content that is not relevant for the customer service team, not being a request for assistance or information. This smart segmentation enables Lavazza to manage high interaction volumes without sacrificing quality in responses.

Advantages of Stip AI’s moderation feature

By filtering out non relevant content, Lavazza has streamlined social engagement, allowing customer support teams to focus on impactful conversations. This partnership positions Lavazza for even greater efficiency gains as they scale Stip AI’s capabilities globally.

Discover how Stip AI can elevate your brand’s customer engagement

Customer Stories

Automotive

Reduction of Management Time by 80%

Retail

+260 Sales Opportunities Every Month

Step into the Future of Customer Service with Stip AI

If you're seeking innovation, a customized solution, and a team of experts to propel your company into the world of cutting-edge technologies, Stip AI is the ultimate choice.

Lavazza enhances social media efficiency by 75% using Stip AI’s dynamic content moderation feature

Industry:

Company size:

Location:

Core features:

Challenge

Solution

Results

75%

99%

Technical insight – dynamic content moderation

Advantages of Stip AI’s moderation feature

Discover how Stip AI can elevate your brand’s customer engagement

Customer Stories

Reduction of Management Time by 80%

+260 Sales Opportunities Every Month

Step into the Future of Customer Service with Stip AI

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