KIA Italy opts for Stip AI and Employs a Unified Tool for Communication with its Network of 270 Dealerships and the After-Sales Team
Automotive
+40.000 employees
Milan, Italy
Internal ticketing
Customized web and mobile app
OCR System
Data Collection and Routing with AI
KIA Italy, part of KIA Motors Company, a South Korean automotive manufacturer, has opted to leverage Stip AI to improve and streamline communication and internal request management with its dealers, dealerships, and after-sales team.
Stip's Artificial Intelligence monitors all digital channels where the company is present, identifies assistance or information requests, automatically manages all simple requests (first-level) in real-time, and automates 70% of the process for handling more complex requests, leaving customer service operators to resolve the request in a single interaction with the customer.
Incoming requests are rarely complete with all the necessary information to handle them. Therefore, further email exchanges are necessary.
Incoming requests are not filtered or routed, and each operator receives and reads all communications, even those not directly related to their area of expertise.
Email threads are chaotic and can lead to information loss: there is no organized archive to search for specific information.
Through the OCR system, KIA Italy's team no longer needs to manually transcribe complex and detailed data, such as license plates, chassis numbers, and serial numbers. This activity consumes a lot of time and is associated with the risk of errors, which can slow down the request management process. With Stip AI, simply take a photo and upload it to the platform. The system automatically enters the information into the ticket.
Some examples of documents managed by Stip AI's OCR system:
Identification documents
Customer codes, meter reading points, delivery points
License plates and chassis numbers
Vehicle registration and ownership documents
Insurance certificates
Submit tickets on the go with an OCR system for automatic completion of complex data
Use a proprietary mobile app to submit requests in complete privacy
Access an archive to search for all relevant tickets
Receive tickets and alerts of any kind from HQ
Manage requests from any channel in a single platform and interface
Receive tickets enriched with all the necessary information for immediate handling
Leverage an automatic categorization and dispatching system for requests
Send outbound communications or requests to dealers, dealerships, and employees from the same platform.
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