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Your hub for exploring the latest in the tech realm, featuring news, opinions, interviews, and trends in customer service, customer experience, and artificial intelligence.

Customer service, reloaded: Stip AI joins Call2Net

The Future of Customer Service
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Beyond automation: how high-performing BPOs combine AI and humans

Oltre l’automazione: come i BPO che funzionano integrano AI e persone

Servizio clienti omnicanale: l’AI come pilastro per la continuità operativa

Omnichannel customer service: why AI is the key to operational continuity

AI al telefono: come cambia l’esperienza della voce, cliente dopo cliente

AI on the phone: how voice is shaping customer experience, one call at a time

Continuous customer service: why AI is the key to always-on, high-quality support

Servizio clienti senza interruzioni: perché l’AI è la chiave per garantire continuità e qualità, sempre

Conversazioni sintetiche, problemi reali: come gestire il rischio delle AI “troppo umane” nel customer service

Synthetic conversations, real risks: managing the challenge of “too-human” AI in customer service

Beyond automation: how high-performing BPOs combine AI and humans

Omnichannel customer service: why AI is the key to operational continuity

AI on the phone: how voice is shaping customer experience, one call at a time

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