Imagine a world where customer service is quick, tailored, effective, and where technology works hand-in-hand with humans rather than taking over. Transform how you serve your customers with Stip Generative AI.
Stip Gen AI scans all tickets, gathers information from internal documents and similar cases and creates ready-to-use responses for operators, cutting down on management time.
Swiftly analyzes and categorizes incoming content, determining the most effective management approach.
Stip Gen AI automatically identifies and instantly archives spam and irrelevant content that does not require processing or isn't relevant to the customer service team.
Stip Gen AI forwards non-CS requests to the relevant team. Optimize the way your operators’ work, and give your customers specialized responses.
Stip AI identifies requests that can be handled automatically and sends quick, effective, and conclusive responses to the customer on any channel and at any time.
Stip Gen AI recognizes the trickier queries that need support from your agents. Streamlining the situation to make the problem-solving process smoother and faster.
Facilitating the collection of customer information, Stip Gen AI automates data retrieval and simplifies management processes, ensuring swift and personalized responses.
Stip Gen AI autonomously identifies customers by scanning text or attachments, even from external sources. It links requests with the correct account, ensuring a highly personalized service.
Stip Gen AI engages with customers on any channel, independently collecting all necessary information and data to manage their requests.
Stip Gen AI sends automatically created categorized tickets to the company CRM or to the proprietary platform. It promptly assigns them to the operator or team most capable of handling them, in real time, following company guidelines.
Stip Gen AI automatically assigns priority levels to tickets, following company rules and using its emotion analysis model to decide how urgent they are.
Stip Gen AI effortlessly fills in ticket fields with all the needed information gathered on its own from the request. With Stip, every part of ticket processing is automatic and efficient.
Convert inquiries into notes, manage reminders, and reopen closed cases effortlessly with Stip Gen AI's targeted functionalities. Elevate the efficiency of your customer service and enhance the overall customer experience.
Stip Gen AI autonomously identifies if a new incoming request correlates with an ongoing case. In this instance, Stip AI convert it into a note, seamlessly linking it to the existing case.
Stip Gen AI recognizes whether an incoming communication is following up on an existing request, regardless of the channel used by the customer. It creates a reminder by assigning the request to the case already being processed.
Stip Gen AI identifies if a request is linked to a closed ticket. Depending on the management system, you can reopen the closed case or initiate a new case, emphasizing the connection with the previously handled ticket.
Effortlessly uncover patterns, receive actionable insights, response suggestions, and seamlessly translate incoming tickets from any language.
Stip Gen AI looks at each ticket, gathers information from company documents and past similar cases, and creates ready-to-use responses for operators. This makes it easy for them to communicate quickly with customers and significantly cuts down on the effort and time spent on managing requests.
Stip Gen AI is proficient in all Romance languages. Tailored to your workflow preferences, it translates incoming tickets, allowing operators to respond in their native language. The response is then translated back to the customer in their preferred language.
Transform your customer service with Stip custom artificial intelligence—available in less than two weeks. Select the optimal features for your company and embark on a revolutionary journey.
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